Privacy Policy

Last updated: 14 August 2026
1. Who is responsible?
Swiss Renovations operates as a service of:
Romeo Buss GmbH
Gotthardstrasse 72
6410 Goldau
Switzerland
Email: info@swissrenovations.ch
Telephone: +41 78 312 36 62
Romeo Buss GmbH is responsible for processing personal data in connection with the Swiss Renovations website and services.
2. Scope of this policy
This Privacy Policy explains how we collect and process personal data when you:

visit swissrenovations.ch;
contact us through the website;
communicate with us by email, telephone or WhatsApp;
request a consultation, quotation or service;
enter into or discuss a renovation or construction project with us.

We process personal data in accordance with the Swiss Federal Act on Data Protection and, where applicable, other relevant data-protection legislation.
3. Personal data we collect
Website visits
When you visit our website, technical information may be recorded automatically by our website and hosting provider. This may include:

IP address;
date and time of access;
pages visited;
referring website;
browser and device information;
operating system;
technical error and security information.

This data is used to provide the website, maintain its security, diagnose technical problems and understand general website usage.
Contact form and enquiries
When you contact us through the website, we may collect:

first and last name;
email address;
telephone number;
project location;
type of project;
preferred timeframe;
information included in your message;
documents, photographs or plans that you voluntarily provide.

Please do not submit sensitive personal information unless it is necessary for your enquiry.
Project and customer information
If we prepare a quotation or carry out work for you, we may also process:

billing and address information;
property and project information;
plans, photographs and technical documents;
quotations, contracts and invoices;
correspondence and meeting notes;
information required for planning applications, permits or project coordination.

4. Why we process personal data
We process personal data for the following purposes:

responding to enquiries;
arranging consultations and site visits;
preparing quotations and project proposals;
planning, coordinating and completing renovation or construction work;
communicating with customers, suppliers and specialist tradespeople;
processing contracts, invoices and payments;
complying with legal, accounting and administrative obligations;
operating, maintaining and protecting our website and IT systems;
establishing, exercising or defending legal claims.

Where consent is required, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
5. Website hosting and contact forms
Our website and associated services are provided through Hostpoint AG, Switzerland.
Hostpoint may process technical website data, server logs and information submitted through the contact form on our behalf. Data is processed only to the extent necessary to provide, maintain and secure the website and its associated services.
6. WhatsApp
You may choose to contact us using WhatsApp. WhatsApp is a service provided by the Meta group.
When you communicate through WhatsApp, your telephone number, profile information, message metadata and other information may be processed by WhatsApp or Meta in accordance with their own privacy policies. Although WhatsApp states that personal messages and calls are end-to-end encrypted, other technical and account information may still be processed by the service provider.
Using WhatsApp is voluntary. You may contact us by email, telephone or through our website instead.
7. Instagram, Google Maps and external links
Our website contains links to external services, including Instagram, WhatsApp, Google Maps and partner websites.
If you follow one of these links, the external provider may collect information about your visit and process personal data under its own privacy policy. We do not control the data-processing practices of external websites.
A link does not normally transmit your contact-form information to the external provider. Information may, however, be collected once you open or interact with the external website or application.
8. Cookies and similar technologies
Our website may use cookies or similar browser technologies that are technically necessary to display the website, maintain its security and provide requested functions.
If optional analytics, advertising or marketing technologies are introduced, we will provide appropriate information and request consent where required.
You can restrict or delete cookies through your browser settings. Disabling necessary cookies may affect how parts of the website function.
9. Sharing personal data
We may share personal data with:

Romeo Buss GmbH employees and authorised representatives;
Hostpoint and other IT, email or hosting providers;
trusted specialist tradespeople, suppliers and project partners;
architects, engineers, consultants and planning specialists;
public authorities or municipalities where required for applications or permits;
accountants, legal advisers, insurers or other professional advisers;
authorities where disclosure is required by law.

Information is only shared when necessary to respond to your enquiry, prepare a requested quotation, perform a contract, coordinate a project, protect legitimate interests or comply with a legal obligation.
Specialist tradespeople and project partners receive only the information reasonably necessary for their role.
10. Processing outside Switzerland
Our website is hosted by a Swiss provider. However, external services such as WhatsApp, Instagram or Google may process information in the European Economic Area, the United States or other countries.
Where we are responsible for transferring personal data outside Switzerland, we take appropriate measures to ensure an adequate level of protection as required by applicable law.
11. Data retention
We retain personal data only for as long as it is reasonably required for the purpose for which it was collected.
Enquiry information that does not result in a project is deleted or anonymised when it is no longer required, unless there is a legitimate reason to retain it.
Contractual, project, accounting and invoicing information may generally be retained for up to ten years where required by Swiss law. Information may be retained for longer if necessary to establish, exercise or defend legal claims.
12. Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, transmitting information over the internet or by email cannot be guaranteed to be completely secure. Please use an appropriate secure method when sending confidential or particularly sensitive documents.
13. Your rights
Depending on the applicable legislation, you may have the right to:

request information about personal data we hold about you;
obtain a copy of your personal data;
request correction of inaccurate information;
request deletion or destruction of data that is no longer required;
object to or request restriction of certain processing;
withdraw consent where processing is based on consent;
request data portability where applicable.

To exercise these rights, contact us at:
info@swissrenovations.ch
We may need to verify your identity before responding. Certain rights may be limited where we are legally required to retain information or have an overriding legitimate interest in processing it.
You may also contact the Swiss Federal Data Protection and Information Commissioner if you believe your personal data has been processed unlawfully.
14. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website functionality or legal obligations change. The current version will always be published on this page, together with its last-updated date.